FLAN SUPPORT

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I’m not sure I know what I want. Can I still create a project?

Before submitting a project ticket, we recommend that you make sure the idea is well-baked. Think about what success looks like for your project and communicate it within the ticket. The more details you share the more chance your ticket will be picked up by the right person for the project. If you're still unsure about what you need, you can always contact us for a free consultation where a Flan team member will assist you in assessing your needs.

What payment methods does Flan accept?

In addition to crypto payments, you can pay using most major credit/debit cards such as Visa, Discover, Mastercard, American Express, Diners Club, and Diners Club International, along with prepaid cards. You can also directly connect a Bank Account (ACH).

How do I track my project’s progress on Flan?

The Mothership offers a bird's eye view of all projects that you are currently working on. There, you can access a Project Dashboard where you can track a specific project's tasks, dates, notes, and speak directly with others involved in the project.

How do I pay the designer?

Our platform simplifies the payment process by allowing clients and freelancers to specify payment amounts for each task within a project. Once a payment-bearing task is considered done by the client and moved to the "Done" column on the Roadmap, the specified funds will be transferred immediately to the freelancer, streamlining the payment process and ensuring that everyone gets paid on time.

How do I view available designers?

Once you post a project, you will be able to see it in the Mothership. There, you can review applicants' profiles as they come in and request individual quotations. If you have previously defined your budget on the project ticket you will be able to hire a freelancer directly bypassing quotation requests.

How do I create a project?

Once you login, you can navigate to the "Tickets" tab (Star icon). There, you can fill out and submit a project ticket.

I’m a client. How do I get started on Flan?

Start by creating your first ticket using our intuitive ticket builder. When you're done, take some time to build your profile. A short bio and a brief description of your background can go a long way in attracting the right freelancers to your project.

How do I update my portfolio?

Log in with your freelancer account and access your profile page by clicking on your profile image at the top right corner of the screen. On your profile under "Projects", click on "New Project +" then follow the prompts on the screen to add your project to your profile.

How do I report a problem?

Go the "Settings" tab, and scroll down to the bottom of the screen. On the left hand panel, click "Support". At the top of the screen click "New case" and proceed to describe the issue you're facing. Our team will get in touch with you promptly get the issue resolved. Alternatively, you can reach out to the team directly on our Discord channel.

Can I trust Flan?

Yes, we utilize blockchain technology to provide the highest level of security to all our members. In addition, we do not store payment information and never sell any collected user data.

How do I get paid on Flan?

Once a client moves a task to the "Done" column on the Roadmap in the project dashboard and makes a payment, the payment will be transferred directly to you. For tasks paid in crypto, the funds will be available immediately in your digital wallet. Alternatively, if the task is paid in FIAT, you can view it on your Mothership and easily cash out your credits to your bank account.

What are Flan’s fees?

Flan has two pricing models based on the payment method used for transactions. When crypto is used for payment, the fee charged varies between 0% and 12% depending on the amount of Flan tokens staked by the freelancer and the token used for payment. Alternatively, for traditional payment methods like credit cards or connected bank accounts, Flan charges a competitive flat fee of 12% per transaction.

Can I see who has viewed my profile?

As a freelancer, a client will be able to review your profile when you apply to a project they posted. As a client, a freelancer will be able to view your profile before applying to a project posted by you.

I’m a freelancer. How do I get started on Flan?

To get started with Flan, build your profile and showcase your skills and experience by adding details about yourself and your work history. Create a portfolio by adding relevant projects that align with the types of projects available on Flan. When you're ready, submit a request for profile verification. Once verified, you can start browsing available projects by swiping right or left in your "Explore" tab.